[Closed] Subscription benefits dissapared after upgrading my viki pass standard to plus
I updated my Viki pass standard to plus in order to access the kdrama "once again" but after updating to plus, I got a confirmation email that my first charge will occur on August 9 but my benefits is nowhere to be found including my viki pass standards that ends on Auguts 14th 2020. It just shows "No subscription" and tells me to get a viki pass.
Have tried all the recommendation in this link https://support.viki.com/hc/es/articles/203435530-Compraste-Viki-Pass-pero-no-puedes-ver-los-beneficios
I tried restoring benefit and I got this message "Your subscription cannot be changed as it does not match your Google Play account or Viki account. Please try again with your other Viki or Google account". I don't have another viki account but I tried opening another account with my other emails as recommended and still, my subscription is not appearing there.
Please Viki, I don't know what to do, I need to access my viki pass standard and the recently updated Plus.