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  • Having the same issue especially when i try to fast forward or go back to a a spot in the video.

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  • exactly this is happening

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  • Hi everyone,

    We're aware of the rewinding/forwarding issue that causes videos to freeze on Fire TV. There is an existing thread on the forums where we will provide updates. 

    Could you also let us know if the freeze occurs even when you do not rewind or forward?

    Thanks for your help in providing more information!

    Best,
    Michelle

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  • only when rewinding / forwarding

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  • Hi soniaspalmeira_507,

    Thanks for clarifying!

    As that is the same issue mentioned on the other thread, please follow that post so you may get updates from us there.

    This thread will be closed in view of the above.

    We appreciate your understanding.

    Best,
    Michelle

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