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[Closed] Roku

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jennaleahhh
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Hello, I signed up for Viki on your app using Facebook but I don’t see the option on the roku app. I tried logging in using my facebook username and pass word, I tried logging in on my laptop and linking it to my roku and it said something about error connection to 3rd party device. Can someone help? I have paid for your services but I can’t use it like I want to until I can log in on my roku. Thank you.
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    Michelle (CX)

    Hi there,

    Thanks for writing in!

    I’m sorry that you're experiencing login issues with Viki on your Roku Device.

    To make sure this is not a channel problem can you please try the following?

    1. Log out from your account
    2. Uninstall and reinstall the Viki channel from your device.
    3. Turn your device off and on again.
    4. Try to log back in to your Viki account following the steps (via code) here.

    Are you still having the same issues with the Viki app? If so, can you please provide the following information?

    1. Which device and model number are you using? (Go to the Roku homepage > Settings > System > About)
    2. The version and build of your Viki Channel (Go to the Roku homepage > Scroll over to the Viki Channel > Press * to see the Version and Build)
    3. A screenshot, picture or short video of the error message or issue.

    I'll look forward to your response.

    Best,
    Michelle

    Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.

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    frustratedwriter

    I also am having issues, not able  to sign in,on Roku it is saying something about not able to put viki on due to channel problems this happened also a few months ago as well.

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    Michelle (CX)

    Hi frustratedwriter,

    To gather more details about the issue you are facing, we will be reaching out to you shortly via a ticket on the Help Center. Please help to respond there as we will be closing this thread to prevent confusion.

    Thank you,
    Michelle

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