[Closed] videos

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  Michelle (CX)

  2020年02月10日 09:59

  Hi there,

  Thanks for writing to us! I'm sorry you're experiencing these problems on Viki.com.

  To make sure this is not a browser issue can you please try the following?

  1. Log out from your account
  2. Clear your browser cache and cookies How do I clear the cache and cookies on my web browser?
  3. Close your current window, then launch a new window
  4. Log in to your Viki account
  5. Try again from another browser

  Are you still experiencing these issues? If so, could you please share with me the following information?

  • Browser version and operating system. Click here to see all related information — you will get a link with all the information we need. Please share this link with us.
  • Is there an error message shown?
  • A screenshot or screencast of the error message or issue

  We look forward to your reply.

  Best,
  Michelle

  Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.

   

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