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[Closed] subtitles disappears on roku after certain episodes????

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elliehawks88_993
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 I have been watching 100 days my prince Korean drama and can watch just fine through the laptop and subtitles show. However, the subtitles disappeared on episode 11 when I was watching it through my Roku. Is there a text that is not working with the Roku? I know that this has happened before and was told that sometimes there can be something that the roku doesn't like so it stops the subtitles. Is this the same thing?

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    Michelle (CX)

    Hi there,

    Thanks for writing in!

    I’m sorry that you're experiencing issues with Viki on your Roku Device.

    To make sure this is not a channel problem can you please try the following?

    1. Log out from your account
    2. Uninstall and reinstall the Viki channel from your device.
    3. Turn your device off and on again.
    4. Log back in to your Viki account by following the steps here.

    Are you still having the same issues with the Viki channel? If so, can you please provide the following information?

    1. What is the exact timestamp of the missing subtitles on 100 Days My Prince ep 11?
    2. A screenshot, picture or short video of the error message or issue.

    We look forward to your response.

    Best,
    Michelle

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