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[Closed] Subtitles were appearing on Samsung HD Smart TV - then dropped after reconnecting Roku

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glennablom_484
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Everything worked fine - viewing Viki series via Roku stick on Samsung TV.  It was all set up.  Then the following day I was asked to connect Roku again with the code from viki.com/roku, so I connected again.  Now the subtitles are missing.

I had started the series before, so I knew there were subtitles.  I solved the immediate problem by logging into Viki on my computer and casting to the TV and the subtitles appear.

What's my problem - anyone can suggest a fix?

 

Thanks!

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    Joshua G

    Hello there!

    Thanks for writing in!

    I’m sorry that you're experiencing issues with Viki on your Roku device.

    To make sure this is not app problem can you please try the following?

    1. Log out from your account
    2. Uninstall and reinstall the Viki app from your device.
    3. Turn your device off and on again.
    4. Log back in to your Viki account by following the steps here.

    Are you still having the same issues with the Viki app? If so, can you please provide the following information?

    1. Which device and model number are you using?
    2. Your current location /region.
    3. Which specific movies or episodes are causing this issue? Please give as many details as possible
    4. A screenshot, picture or short video of the error message or issue.

    I'll look forward to your response!

    Cheers,
    Joshua

     

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