[Closed] subscription renewal charged without notice

Viki closed the original post of course...  

They lied and said they emailed me regarding the renewal before charging my card.  Such an unethical business practice!

I know other people had the same issues...

Can a manager please contact me?  Joshua did not help and flat out lied to me.  Is it possible to speak to an actual person??

 

 

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  • Hi there kikiriki_009,

    I'd like to reassure that we've not lied to you and that we're working in line with our refund policy. 

    We'll be responding to you via email shortly.

    Cheers,
    Joshua

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  • It doesn't appear so, but keep providing false information.  You did not email me on 11/26.  

    Are there others out there with the same issue?  Did Viki email you before automatically renewing?  Did you try to cancel on the same day and it was not honored?  No phone number to call - only these generic responses...

    I'll be awaiting that generic email response, Joshua.

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  • Same exact issue like you have kikiriki_009.

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  • Sorry to hear opticalyy_413:(
    Viki Rakuten is a big company. They should treat their customers better.
    I’m not giving up so easily. Don’t let them take advantage of you!

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  • Hey there kikiriki_009 & opticalyy_413,

    So sorry to read that! We'll be following up on this via email shortly :)

    Cheers,
    Joshua

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  • hello???

    what happened to my support request?? Request #834045

    you said you sent email notice for the automatic renew, but I never received any email.......

    Demand a Refund!

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