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[Closed] Please check my subscription, it shows payment overdue

It shows the following message:

Your plan payment is overdue. Please update your payment method.

I update 2 times, nothing changed, can you help check it ?

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  • Hi there!

    Thanks for writing to us. It looks like this could have been caused by a glitch. On our end, your details look fine.

    If you still face issues after your 7-day trial is over, please don't hesitate to write back to us.

    Cheers,

    Joshua

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  • 7-day trial was over on Oct 1st, it has been a month, I can not see the credit card get charged. 

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  • HI there,

    Thanks for clarifying! We'll be in touch with an update as soon as we can.

    Cheers,
    Joshua

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  • Hey there dylan_burnaby_782.

    We've corrected the issue on our end and you will be billed monthly starting Nov 11, 2019. 

    I hope this helps! Please let me know if you have any further questions :)

    Cheers,
    Joshua

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