[Closed] No Subtitle while casting to TV via Chromecast

• 

  Michelle (CX)

  2019年10月25日 02:56

  Hello,

  Thanks for writing in! I’m sorry to read you're experiencing these issues with Chromecast.

  To make sure this is not app problem can you please try the following?

  1. Log out from your account
  2. Uninstall and reinstall both the Viki and Google Home app on your device.
  3. Turn your mobile device off and on again.
  4. Reboot your Chromecast device from the Google Home app
  5. Turn off your internet router, wait 30 seconds, and turn it back on.
  6. Make sure Chromecast is connected to the same Wifi network as your device. Also do note that they are either on the same 2.4GHz or 5GHz wifi network.
  7. Log back in to your Viki account and try casting again.

  Are you still having the same issues with the Viki app and Chromecast? If so, can you please provide the following information?

  • The model and OS version of your mobile device.
  • Your Chromecast model and firmware version (For steps to check, refer to the bottom of this page)
  • Do the subtitles not appear on all the videos you cast? Please give some example titles + episodes with this issue.
  • A screenshot or short video of the error message or issue.

  Best,
  Michelle

  Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.

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