[On-Hold] Learn Mode Out of Sync
The Korean sub-titles for Learn Mode on Where Stars Land is out of sync for me. It shows what will be said long before it is said.
If I have only Korean sub-titles on, and am not using Learn Mode, the sub-titles show up at the right time. Once I try to view another language and Korean, at the same time though, the Korean parts shows up way earlier than it should.
Thanks for letting us know. We've escalated this to our engineers and we'll be in touch as soon as we can!
We're sorry to hear that you're currently experiencing these issues. In order for us to understand the problem, can you please share with us the following information?
We look forward to hearing back from you soon!
I actually also raised this same exact issue for the exact same series four months ago; Viki said they will fix it, sent me several emails about how they are "escalating" the issue, but actually didn't do anything.
1. USA, west coast
3. Windows 10
4. All browsers, including Chrome, Firefox
5. All the episodes of the series: Where stars land
Also, in that email I sent 4 months ago, I also said the series My love from the Star has the same issue during Learn mode, but no fix.
Also, I think there might be a problem with the timing of the comments made by viewers too.
Like a comment a viewer made said something along the lines of, "She's walking with all those guys laying on the ground while wearing a skirt." And I was confused because there was no woman wearing a skirt walking. Then about a minute later it showed a scene of the main female character doing just that very thing..
This problem still hasn't been fixed for Where Stars Land. And now I'm watching Absolute Boyfriend and it has the same issues where the Korean is out of sync when using Learn Mode.