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[Closed] Learn Mode Out of Sync

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eclectic
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The Korean sub-titles for Learn Mode on Where Stars Land is out of sync for me. It shows what will be said long before it is said. 

If I have only Korean sub-titles on, and am not using Learn Mode, the sub-titles show up at the right time. Once I try to view another language and Korean, at the same time though, the Korean parts shows up way earlier than it should.

Thanks.  

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  • 正式なコメント
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    Michelle (CX)

    Hi everyone,

    As of July 31, 2023, we have made the difficult decision to sunset the Learn Mode feature. To find out more, click here.

    We appreciate your understanding in this matter. If there is anything else we can help you with, do reach out to our Support Team at watch.viki.com/UserSupport.

    Thank you,
    Michelle

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  • Avatar
    Joshua G

    Hi there!

    We're sorry to hear that you're currently experiencing these issues. In order for us to understand the problem, can you please share with us the following information?

    1. Your current location
    2. What device you're currently experiencing issues with?
    3. What is the Operating System of this device or computer?
    4. If the issues are happening on the Web, what browser version are you using?
    5. Which specific episode does this occur on?

    We look forward to hearing back from you soon!

    Thank you,
    Joshua

    Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.
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  • Avatar
    smilytony_615

    I actually also raised this same exact issue for the exact same series four months ago; Viki said they will fix it, sent me several emails about how they are "escalating" the issue, but actually didn't do anything.

    My info:

    1. USA, west coast

    2. PC
    3. Windows 10

    4. All browsers, including Chrome, Firefox

    5. All the episodes of the series: Where stars land

     

    Also, in that email I sent 4 months ago, I also said the series My love from the Star has the same issue during Learn mode, but no fix.

    1
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  • Avatar
    eclectic
    1. Your current location. USA
    2. What device you're currently experiencing issues with? PC
    3. What is the Operating System of this device or computer? Windows 10
    4. If the issues are happening on the Web, what browser version are you using? Chrome. I have briefly tested it with FireFox and Microsoft Edge too and it seems to be with all browsers.
    5. Which specific episode does this occur on? I have watched 15 episodes and all of the episodes I have watched so far of Where Stars Land have this problem. I'm sure this is a problem with all of the episodes too.

     

    Also, I think there might be a problem with the timing of the comments made by viewers too.

    Like a comment a viewer made said something along the lines of, "She's walking with all those guys laying on the ground while wearing a skirt." And I was confused because there was no woman wearing a skirt walking. Then about a minute later it showed a scene of the main female character doing just that very thing.. 

    -1
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  • Avatar
    Joshua G

    Hi everyone! 

    Thanks for letting us know. We've escalated this to our engineers and we'll be in touch as soon as we can! 

    Cheers,
    Joshua

    0
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  • Avatar
    eclectic

    This problem still hasn't been fixed for Where Stars Land. And now I'm watching Absolute Boyfriend and it has the same issues where the Korean is out of sync when using Learn Mode. 

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