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[Closed] Cannot pause, fast forward, rewind, or go full screen

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blamethepigments_419
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The app refuses to let me use said features. I close the app and restart it to no avail. The only way it works is if I reboot my device. And I don’t want to reboot my device every five minutes to watch programming. Please help.

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  • 正式なコメント
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    Joshua
    Hey there! 
     
    So sorry you're facing these issues! I have created a help ticket for you, and we can follow-up with this there.
     
    We'll be in touch shortly.
     
    Best,
    Joshua
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  • Avatar
    courtnhi_2

    This is also happening to me and I am watching via laptop.

    0
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  • Avatar
    Michelle
    (編集済み )

    Hello courtnhi_2,

    Thanks for writing to us! I'm sorry you're experiencing these problems on Viki.com.

    To make sure this is not a browser issue can you please try the following?

    1. Log out from your account
    2. Clear your browser cache and cookies How do I clear the cache and cookies on my web browser?
    3. Close your current window, then launch a new window
    4. Log in to your Viki account
    5. Try again from another browser

    Are you still experiencing these issues? If so, could you please share the following information?

    • Browser version and operating system. Click here to see all related information — you will get a link with all the information we need. Please share this link with us.
    • Does this issue occur on all the shows you are watching? If not, please let us know the specific title + episode number.
    • A screenshot of the issue

    Best,
    Michelle

    Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.

    0
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  • Avatar
    courtnhi_2

    whatismybrowser.com/w/YL4HLYH

    I have tried everything suggested and it is happening to all the shows. 

    0
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  • Avatar
    Michelle

    Hi courtnhi_2,

    We'll be reaching out to your shortly via the Help Center in order to get more details on your issue. Please help to respond directly there as well.

    Thank you,
    Michelle

    -1
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