[Solved] Error - 2 dramas wont load

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  debimangan1_983

  2019年03月15日 04:08

  Dr Stranger, sorry for the typo

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  Joshua

  2019年03月15日 07:12 (編集済み 2019年03月18日 09:17)

  Hello there!

  I’m sorry that you're experiencing issues with Viki on Roku and Samsung device

  To make sure this is not app problem can you please try the following?

  1. Log out from your account
  2. Uninstall and reinstall the Viki app from your Roku and Samsung device. To locate and reinstall the Viki app on Roku, please follow these steps
  3. Turn your Samsung and Roku device off and on again.
  4. Log back in to your Viki account. For your Roku device, you can follow the steps here.

  If you're still facing issues thereafter, can you please provide the following information?

  1. Your current location /region.
  2. Which specific movies or episodes are causing this issue? Please give as many details as possible
  3. A screenshot, picture or short video of the error message or issue.

  I'll look forward to your response!

  Cheers,
  Joshua

  Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.

   

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  debimangan1_983

  2019年03月15日 11:15

  I did as you suggested. I logged out of Viki, even unplugged Roku for a few minutes but these 2 dramas still respond with "opps, something went wrong, please try loading the video later. Error" No place to add pictures, I took screen shots.
  1. Dr Stranger
  2. I hear your voice
  I found each drama, clicked on them it takes me to the episode screen. I clicked on watch now and get error message above, I also clicked episode 1 icon and get same error message.

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  Joshua

  2019年03月18日 09:17

  Hi debimangan1_983, 

  So sorry you're still facing these issues! Could you let me know the specific episodes you're facing this issues with?
  
  I'll look forward to your reply.

  Cheers,
  Joshua

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  Joshua

  2019年04月22日 08:05

  Hi there!
  
  We're glad to let you know that this is now resolved! 
  
  Please log out and log back in to your Roku device before trying again :) 

  Cheers,
  Joshua

  Note: If you're facing issues with the drama 'Blood', please know that we're still fixing the issues for that title.

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