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[Closed] Payment

You have been taking out 4.99 a month on my bank account  .Why am I still getting  ads when paying for having viki without ads. xxx@xxx.com  Donnatoye.  Please fix this  or stop taking money out of my bank

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  • Have you tried to log out and log in and clear cache and cookies? Do NOT post your personal info, this forum is pretty much public. They can find your account with your vikiID.

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  • Hey tuffy6755_792,

    I’ve just emailed you about this, and we can follow-up there.

    In the mean time, this is a common troubleshooting step you can try when you don’t see Viki Pass benefits after purchasing Viki Pass:
    Purchased Viki Pass but can't see benefits

    And as Simi mentions, it is not a good idea to post personal information on public forums as it can be seen and used by others.

    Best,
    Kristie

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  • I paid for the  standard plan and the upgrade plan.  How do you adjust the difference?  I don't want to be double charged.  Please advise.

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  • Hi hoahongmai_551,

    Your ticket on the Help Center has been attended to and we'll be closing this to prevent confusion of multiple requests.

    Hope this helps!

    Cheers,
    Michelle

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