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[Solved] Subtitles are not coming through Chromecast

I’m trying to watch the movie, “Because I Love You”. It is fully subtitled and they show up on my mobile device and on my computer. However, when I cast the movie onto my TV with Chromecast the subtitles do not show up at all. Is there any way I can fix this? I don’t really want to have to watch the movie on my phone.

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  • I have the same issue :(

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  • Hi brookarnold01_895 & emilyhinguyen,

    Thanks for reporting this!

    The engineers are working on fixing this asap.

    I'll update once it's fully fixed.

    Cheers,
    Kristie

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  • Hey guys,

    The engineers have fixed the issue and subtitles should be showing up when you Chromecast now.

    If you continue to experience any issues, please let me know.

    Cheers,
    Kristie

    Note: To respond to thread, please click on “View the post” in the email notification. Responses to the email notification will not update the thread and are not received.

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  • Hi Kristie, I am still experiencing a problem with Eng subs not displaying. I just wrote a post a few mins ago so the problem is still occurring on my end. It's not just that it isn't appearing when the show is cast onto my tv, but subs are not displaying on my computer which is the original source I am watching it on. Tried many troubleshooting techniques, but it's still not working. 

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  • Hey s_eust03_666,

    As you mention, the issue reported by the other two is different from yours.

    Also as I responded to your original post, please send in the video issue report so that we can troubleshoot on our end.

    I am currently not able to replicate this issue on my side and will require more information from your end to figure out the problem.

    Cheers,
    Kristie

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