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[Solved] Missing subtitles on 100% sub videos

English subtitles suddenly not showing up on shows that are fully subbed. Watching on Fire tv. Tried restarting both Fire tv and Viki app, didn't work.

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  • 正式なコメント

    Hi everyone,

    Sorry about the subtitles suddenly disappearing. We experienced an issue a while ago that caused them to disappear.

    The engineers have since fixed the issue and you should be able to see them again.

    If you continue to experience problems seeing subtitles, please let me know.

    Cheers,
    Kristie

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  • Having same issue.. Let me know how you fixed it.. thanks.

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  • I have the same issue.

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  • Same for me!!

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  • I posted in Viki support as well and received a response right away.
    Here is the message:

    Kristie (Viki Support)

    Nov 8, 1:23 PM +08

    Hi jenna_anderson1976_350,

    Thank you for reporting this issue to us!

    We have notified our engineers and they are currently looking into the issue. We will keep you posted on when it gets fixed.

    We greatly appreciate your patience and understanding, and sincerely apologise for any inconvenience caused.

    You can follow up on updates through our Community forum, our Twitter page @vikistatus and on the Help Center. We'll be letting you know once the issue is fixed.

    Thank you,
    Kristie

    Viki Support

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