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[Solved] a hack on your main page tried to get my credit card
SERIOUS ISSUE I am on a home computer win7. I log into viki daily. Today when i entered a pop up told me that my account payment could not go through until i updated my card. This had the form to give my credit card info. I knew that was wrong so I tried to get around it. not easy but i did get out of the page, back on it and logged out of my account and back into it again. I checked my payment stuff and saw what I knew was correct. My card is good through july 2019 and i dont owe yet on this account.
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Hello gailandzoo_417,
Thank you for contacting us! After checking on our end, I can assure you that the pop-up you encountered was not a hack or spam attack, but rather a mistake on our system that marked your account as delinquent, even though it wasn't.
The pop-up in questions is our own and our team is investigating this mistake to ensure it doesn't happen again. I'm also sharing your feedback to our product team to make sure we don't get any further confusion with our users regarding the nature of the notification.
I'm opening a ticket to share a bit more details on this with you in private. Thank you for alerting us about this!
Mariliam
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