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  • i used to be able to watch the secretary kim and other dramas under the vivi pass, but since i pay the annual membership yesterday, i cant watch   most of the drama now, it required to upgrade ti viki pass plus

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  • Hi momsugimoto_438 & sandkwok_545,

    Thank you for letting me know.

    I've emailed you about the issues you're experiencing respectively.

    Cheers,
    Kristie

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  • It happened to me the same! But I purchased the viki pass standard for one year, and the same, I was watching Korean dramas too that I can't watch now...¿?

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  • Does your case solve ? Very annoying and disappointed , I should delete the membership, i watched the wok ep 38 at other site for free

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  • Hey marineva8_989,

    I have created a help ticket for you, and we can follow-up with this there.

    In the mean time, this is a common troubleshooting step you can try when you don’t see Viki Pass benefits after purchasing Viki Pass:
    Purchased Viki Pass but can't see benefits

    Also @yellowstar123,

    Please note that different subscriptions give you access to different content. You can find out more about what your benefits you get access to with your current subscription in these FAQ articles:
    Plan benefits for Viki Pass Standard, Plus and Basic
    How do I know if a show is Standard or Plus?

    Best,
    Kristie

     

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  • I am having same problem, sent email to the supports and not getting response at all, it has been couple days without any reply, Viki already charged me money, followed the trouble shooting steps and none of them worked, very very disappointed

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  • Hello glass1208_657,

    I looked up your help ticket and account and see that your issue has been addressed and you're now enjoying Viki Pass benefits.

    If you have any other questions, please let me know.

    Cheers,
    Kristie

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  • It is not working, still asking me to get a viki pass when I already paid, been like a week like this

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  • Hi glass1208_657,

    I've just emailed you with regards to this.

    If you have any questions about it, please respond there.

    Cheers,
    Kristie

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