[Closed] Video keep stoping

I can hear and see the subtitles, but the video freeze. Can you help please, because its very annoying.

Thank you

Sara

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  • Hi Sara,

    I'm sorry you're experiencing issues with video playback on web.

    To help us troubleshoot the issue, could you do the following?

    1. At the bottom of the video player, next to the volume icon, go to Settings > Report Video Issues
    2. Check the relevant categories and write any additional details and click Submit. This will automatically send us useful information that will help us debug what might be causing the issue you're experiencing.

    Please reply to this after you submit the form to let us know. Also, a short video or screenshots of the issues you're experiencing would be very helpful to us!

    Best,
    Kristie

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  • Video is stopping in betwwen audio, it freezes for awhile and continue, like its buffing?

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  • Yes

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  • Thanks sarcasali_866 for the diagnostic report. I've forwarded it to the engineers for them to look into.

    @lshige711_958, would you be able to do the same and send the video issue report as well? Thanks!

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