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[Solved] ads not blocked

Hi,

I have a vikipass but ads are appearing when I watch programs.  Why is that?  I logged out and back in a few times but does not make any difference.

can you help please?

regards,

Irene

 

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    Hey Irene,

    Sorry to hear you're experiencing this! I’ve just emailed you about this, and we can follow-up there.

    In the mean time, this is a common troubleshooting step you can try when you don’t see Viki Pass benefits after purchasing Viki Pass:
    Purchased Viki Pass but can't see benefits

    Best,
    Kristie

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