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[Solved] Timer disappears, subtitle/learnmore randomly turns on/off

This is an issue on my PC and on Firefox, it seems fine on my Android.

The timer disappears unless I click pause immediately when the video starts. Even so, as the video reaches the first ad, it disappears again, even when I click pause, and also subtitles disappear. Couldn't find anything about this in FAQs, getting an account also didn't help. Please advise! Thank you!

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  • Hi exyxnx_25,

    Sorry to hear you're experiencing this issue!

    From investigation, this seems to be an issue occurring only on Firefox browsers. The engineer is looking into fixing it.

    While we work on a fix, what I can suggest is for you to watch on other browsers instead (ex. Chrome, Opera)

    Best,
    Kristie

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