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[Closed] VSF_SP_1002 WiFi error

I was watching a show a few days ago. Today when I tried to continue watching the show, I got the error VSF_SP_1002. I'm viewing Rakuten on my Fire Stick TV via the app and my phone's app. I rebooted my internet WiFi, logged out of the app, uninstall and reinstall the app and nothing works. Please help
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    Hi rottawayland_629,  

    Thanks for writing to Viki Community Support! 

    We are sorry to hear that you are getting an error on your FireTV. We will be reaching out to you privately via a ticket on the Help Center shortly so we can gather more information about this issue.

    Please help to respond there too as this post will be closed to prevent multiple requests confusion.  

    Thank you,
    Dawn

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