回答済み
[Closed] Issue (VF-VJS-4)
Good morning,
When requesting to play a video, the Viki logo appears, then the screen where we can click on the "Play" symbol. If you click on "Play", the screen turns black then a logo waiting for loading then the message: "Oops! A problem has occurred! an unexpected problem has occurred. Please try again in a few minutes. It is possible have our team contact you by email for further troubleshooting (VF-VJS-4). Try again": but nothing to do.
No email received from Viki.
We have been stuck for 4 days. No film can be viewed even though we are well connected and the subscription runs until 07/07/2025.
コメント
Hi jennifereng98_751,
Thanks for writing to Viki Community Support!
We are sorry that you are getting an error VF-VJS-4 when trying to play shows on Viki. We will be reaching out to you privately via a ticket on the Help Center shortly so we can gather more information about this issue.
Please help to respond there too as this post will be closed to prevent multiple requests confusion.
Thank you,
Dawn
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