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    Hi kcohenfamily_815,

    Thanks for writing to Viki Community Support!

    We understand that you'd like to download a certain video and we're sorry to hear that you're unable to do so.

    We will be reaching out to you privately via a ticket on the Help Center shortly so we can gather more information about this issue.

    Please help to respond there too as this post will be closed to prevent multiple requests confusion.

    Thank you,
    Darl

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