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[Closed] I’m a plus member and can’t download

Every time I try to download “Between him and her” it tells me it’s a Viki Standard and that I need to upgrade. I then check my account and it still shows I’m a plus and I’m still paying monthly for plus. Please help. Getting on a plane soon and I need my dramas.
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    Hello nicole1229,

    Thanks for writing to Viki Community Support!

    We're sorry to hear that you're unable to download videos despite having the Viki Pass Plus. As this involves your account details, we will be reaching out to you privately via a ticket on the Help Center.

    Please help to respond there too as this post will be closed to prevent multiple requests confusion.

    Thank you,
    Darl

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