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[Closed] In the drama I see two subtitles

Hi! I have an issue recently while watching dramas. Ussually I use italian subs, but recently it happens (in some episodes) that in the drama appears a eng sub that I can't turn off. What I see is shown in the picture: two set of subtitles, an english one by default, and the italian over it. How can I solve this problem? If I turn off the subs I see only the english one.

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    Hello stillamaris_103​,

    Thank you for reaching out to Viki Community Support!

    The additional subtitles you see on the videos are hard subs, i.e. they are burned into the video itself, provided by our content provider, and there is no way to turn them off. We seek your kind understanding in this matter.

    However, we recommend managing your subtitle appearance settings and adding a background color/opacity to the subtitles added to this show (on top of the hard subs). Learn how you can do that on various devices here

    You can turn off the background color/opacity of subtitles for other shows if you no longer need them. 

    Hope this helps! If you have other concerns, feel free to write to our Help Center and we'd be happy to help you further. 

    Thank you,
    Darl​ 

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