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[Closed] Viki on Roku

Watching Viki on my TV using Roku earlier this week, the picture went out but still plays sound. Where I am just happened to be super windy and rainy and thought maybe that was the prolem since it was happening to other streaming services. 

Now that the weather is back to normal (sunny, light winds) the other streaming services are working fine, but my Viki is still playing sound but NO picture. Please help!

 

Suki

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    Hi sukiuesugi_568,

    Thanks for writing to Viki Community Support! 

    We understand that you're experiencing a video playback issue with Viki on Roku. We will be reaching out to you privately via a ticket on the Help Center shortly so we can gather more information about this issue.

    Please help to respond there too as this post will be closed to prevent multiple requests confusion.

    Thank you,
    Darl

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