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[Closed] Cant Download videos

I have an active plus subscription but I can’t seem to download any videos. Also it still shows get subscription on my main page
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    Hello aggakansha2_583

    Thanks for writing to Viki Community Support!

    We are sorry that you are having issues with the Offline Viewing feature. As this involves your account details, we will be reaching out to you privately via a ticket on the Help Center.

    Please help to respond there too as this post will be closed to prevent multiple requests confusion.

    Thank you
    Dawn

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