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[Closed] words run together on translations and missing subtitles on older dramas are still missing

In the year 2023 I have had to stop multiple times to read the correct words from  two jumbled together words. I found a post dated a couple years ago,  (2018?) saying the problem had been fixed. Well, it's back. And  there's a lot of them.   Also, recently i pulled up a couple of dramas  from several years back when I first joined VIKI,  to enjoy those 'first  videos.  There were a few dramas where the sub-titling  stopped in the middle and didn't continue, or was just incomplete through out the drama. I saw on the Comments that people fussed about it. So, guessing complaints in the comments section doesn't get through?  I've been watching Asian drama for a few years before   I joined VIKI, and I really have enjoyed VIKI's hard work over these years. Can we just get these little things fixed?

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    Hi leekaye49,  

    Thanks for writing to Viki Community Support!

    We are sorry you are seeing jumbled words on the subtitles and some shows that do not have them yet. We will be reaching out to you privately via a ticket on the Help Center shortly so we can gather more information about this issue.

    Please help to respond there too as this post will be closed to prevent multiple requests confusion.  

    Thank you,
    Dawn

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