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[Closed] App crashes every 3 episodes

I am watching on a Samsung TAB A8 every 3/4 episodes that I watch,the app crashes,forcing me to switch on and off the tablet. It happens whether I am watching a single show or different shows,the issue is worse if I skip forward during the episodes. I used to watch on a Samsung tab A7 and never had issues. I already tried to log out/ uninstall and reinstall the app. The same problem occur.
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    Hi aliceb_mn_762,  

    Thanks for writing to Viki Community Support!

    We are sorry to hear that you are having issues in watching shows on your device. We will be reaching out to you privately via a ticket on the Help Center shortly so we can gather more information about this issue.

    Please help to respond there too as this post will be closed to prevent multiple requests confusion.  

    Thank you,
    Dawn

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