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[Closed] Got the Proxy/VPN message

Today I can't watch anything on the Viki app because I am getting a message that I'm using a proxy or VPN and I have none of them. I already disconnected the Internet, cleaned storage, deleted data, and uninstalled the app. Nothing worked. I need help please.
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    Hi mariettamensajes_290,

    Thanks for writing to Viki Community Support! 

    We're sorry to hear that you're unable to watch videos on the Viki app due to an error. We will be reaching out to you privately via a ticket on the Help Center shortly so we can gather more information about this issue.

    Please help to respond there too as this post will be closed to prevent multiple requests confusion.

    Thank you,
    Darl

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