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[Closed] Viki videos will not load

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heyitskia367_573
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Was watching a show and right in the middle the video stop and said "this media could not be loaded, either because server or network fail or format has been suspended" so I cleared my cache, updated browser, restarted my pc , and a few other things just to get back on the websites and every show I try to watch it says the same thing. I do not know what else to do 

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  • 正式なコメント
    Avatar
    Darl

    Hi everyone,

    Thank you for reaching out to Viki Support!

    We apologize for encountering this issue. We understand how important an uninterrupted viewing experience is to all our users. 

    This video playback issue is now fixed so you can continue watching your shows on Viki.com! For users on our website, you might need to clear cache & cookies to refresh the page and see the fix.

    For other technical issues, please send details (screenshots included) to our Help Center at watch.viki.com/TechSupport and we will get back to you as soon as possible.

    Thank you,

    Darl

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  • Avatar
    otyeripotter_190

    thank god there's someone with the same issue. i was frustrated and sent a request to viki with the screenshot. i thought there was something wrong with my pc. 

     

    2
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  • Avatar
    messinarose_9

    I have the same problem today on my PC but not on my TV and phone !

    Strange ... 

    2
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  • Avatar
    martalightning_287

    Same problem here. Is this problem on viki side?

     

    1
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  • Avatar
    dawsonjolley_468

    Same problem as well.

    1
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  • Avatar
    norskskogkatt04_825
    (編集済み ) 
    Same thing for me... 
    I did all the manipulations requested, but nothing worked.
    Test on another streaming site, no problem.
    I'm waiting for the 2nd response from Support.
    The problem must come from their server.

    EDIT:
    [url=https://goopics.net/i/y459n2][img]https://i.goopics.net/800/y459n2.png
    [/img][/url]

    => "Hello norskskogkatt04_825,
 
We're sorry you're having this issue.
    Our team is aware of this and will take care of it as soon as possible.
 
We have forwarded all the information you provided to our engineering team
    and hope to have this issue resolved as soon as possible.
 
Hope this helps for now.
    Please let us know if you have any additional questions or concerns.
 
THANKS,
Joreen‍"
     

     

    -1
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  • Avatar
    norskskogkatt04_825

    Le problème est résolu pour moi/The problem is solved for me.

    0
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  • Avatar
    muhammedsielemsolima_819

    same problem here 

    0
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  • Avatar
    ms3k84

    nothing is loading

    0
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  • Avatar
    muhammedsielemsolima_819

    Guys when I cleared cache from my browser it works 

    -1
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  • Avatar
    messinarose_9

    cleared my cache, restart the PC a thousand time .... nothing is loading !

    any solution for me?

    0
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  • Avatar
    heyitskia367_573

    Mine started working again, I think they are working on it because I did nothing after posting about it and went to bed. After I got back on the site, everything was working.

    0
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  • Avatar
    heyitskia367_573

    Hopefully it continues to work 

    0
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