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[Closed] Viki App Won't Open on Fire TV

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meggy_lane_148
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I have previously watched many shows with Viki on my Fire TV, but suddenly it will not open. When I click the app I get a blue screen and then sent back to my Five TV home screen.

I have tried:

  1. Turning the TV on and off again. 
  2. Clearing the cache
  3. Uninstalling and reinstalling the Viki app

Nothing has helped. Any advice?

Thanks!

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    Dawn

    Hi meggy_lane_148,  

    Thanks for writing to Viki Community Support!

    We regret that you are unable to open the Viki App on your Fire TV. We will be reaching out to you privately via a ticket on the Help Center shortly so we can gather more information about this issue.

    Please help to respond there too as this post will be closed to prevent multiple requests confusion.  

    Thank you,
    Dawn

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