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[Closed] Why is my Viki plus pass not working?

I’ve had Viki plus pass for a very long time now and I’ve never had issues with watching any shows but now whenever I try to watch any drama it’s telling me that I have to subscribe again. Which is weird when I’m already subscribed to the plus pass. Please let me know what I can do
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    Hello jackmaryjane98_387,

    Thanks for writing to Viki Community Support!

    We're sorry to hear that you're experiencing an issue with your Viki Pass subscription. As this involves your account details, we will be reaching out to you privately via a ticket on the Help Center.

    Please help to respond there too as this post will be closed to prevent multiple requests confusion.

    Thank you,
    Darl

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