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[closed] help!

I watch Viki on my MacBook Air, recently the video is glitching out. The video is just a Black Screened while the  subtitles are working fine. This didn't happened before but just recently this is happening and I don't know how to fix it. I've tried watching on my iPhone with my same account and its working fine there and not black screen. If someone knows how to fix it, I'll appreciate it so much. 

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    Hi brinatheloser,

    Thank you for contacting Viki Community Support.

    We are sorry to hear that you are experiencing issues with the app. Your ticket in the Help Center has been attended to. We will close this to avoid confusion from multiple requests.

    Thank you,

    Ellen

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