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[Closed] Viki Standard upgrade error

Hi, I've been trying to upgrade my VIKI pass from BASIC to STANDARD but as I try to do it, it says "Something went wrong on our end. Please try again." Now, I've doing this for about 3 weeks now. It still shows error. Please resolve it.
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    Hi there,

    Thanks for writing in to us with your issue.

    As this involves your account details, we will be reaching out to you privately via a ticket on the Help Center.

    Please help to respond there too as this post will be closed to prevent multiple requests confusion.

    Thank you,
    Kristoffer

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