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[CLOSED] Android tablet - after casting or mirroring, get a black screen and subtitles.

After casting, Black screen and captions only. On another posting, you said to update the software and try again. You described the issue as being related to DRM.

Tried to cast on both phone and tablet. No updates available, hence no change to this issue.   Also get a message "undefined" on the TV cast screen.

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    Dear ghandimandel_740,

    We're sorry to hear you're experiencing issues with mirroring the show on TV.

    Please be informed that Viki doesn't support the mirroring feature.

    We are also terribly sorry for the trouble in Chromecast-ing from the Android app.  Our team is aware of it and currently being looked into.

    As some of the other users mentioned that removing and re-installing the app helps, could you try that first?

    If the issue still persists, please share with us some sample show titles on this post.

    In the meantime, please use a different device to watch the Viki show while we are working on the error. I'd like to suggest that you take a look at our apps page for more up to date information about all our Viki apps, including our Connected TV devices.

    We appreciate your understanding and if you have any other questions or concerns, please let me know.

    Best,
    John Rey
    Viki Community Member

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