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subtitle out of sync

  • I wasnt facing this earlier but nowadays the subtitles are out of syn and comes after the dialogue finishes
  •     and also the learning mode is not available
  • i cant open most of the dramas

 

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    Hi malusou974_421,

    Thank you for being patient with us, and for highlighting this issue around the Learn Mode feature.

    The team has been made aware of this, along with other known issues of Learn Mode. We are, however, unable to provide an estimated date for fix as there are other issues that the team is currently prioritizing. Rest assured that this remains an important issue we will address in the future.

    With any updates or changes around Learn Mode, we will definitely keep you informed.

    We appreciate your understanding in this matter. 

    With regards to other issues you're facing, in order for us to understand the problem, can you please share with us the following information?

    1. What device you're currently experiencing issues with?
    2. What is the Operating System of this device or computer?
    3. If the issues are happening on the Web, what browser version are you using?
    4. A screenshot of the issue or any error messages you might see.

    We look forward to hearing back from you soon!

    Lyn
    Viki Community Team Member

    Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.

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