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[Closed] Viki not working on amazon fire stick

I can't  watch anything!!! It's been 2 days now!!! I’ll get into the app but when I attempt to play something it just loads with the circle in the middle. I’ve tried uninstalling and reinstalling the app TVs/fire sticks . Yet, still I have no access to streaming always the blue circle rolling in the middle.

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    Hello drilomonaco15_981,

    Thanks for writing in!

    I’m sorry that you're experiencing issues with Viki on your Fire TV Device.

    To make sure this is not an app problem can you please try the following?

    1. Log out from your account
    2. Uninstall and reinstall the Viki app from your device.
    3. Turn your device off and on again.
    4. Log back in to your Viki account by following the steps here.

    Are you still having the same issues with the Viki app? If so, can you please provide the following information?

    1. What is the version of the Viki app are you using? You can find this information in the app settings.
    2. An exact description of the issue you're experiencing.
    3. Which device and model number are you using?
    4. Your current location /region.
    5. Which specific movies or episodes are causing this issue? Please give as many details as possible
    6. A screenshot, picture or short video of the error message or issue.

    I'll look forward to your response.

    Best,

    Kristoffer

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  • Thanks Kristoffer. Now is working.

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  • Hello drilomonaco15_981,

    Thank you so much for your response and for being part of our community. I’m so glad this issue is now fixed for you.

    If you have any other questions or concerns don’t hesitate to ask. :)

    Cheers,

    Kristoffer

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