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Adding Comments Cause Black Screen on iPad

When I try to submit a timed comment on any show, the screen goes blank or black. I have to close the app and restart. Happens on all shows. Any ideas? 

IPad OS 14.5

iPad Pro 12.9 3rd generation

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    Hello sony_raymundo_634,

    Thank you for writing in to Viki Community Support. I'm so sorry that you're experiencing this video issue on the Viki app.

    Could you first please try the following:

    1. Delete and Reinstall the Viki app
    2. Reboot your device
    3. Restart your home internet network. For more details: Helpful steps to troubleshoot video issues

    Are you still experiencing these issues with the video player? If so, can you please provide the following information?

    • Does this occur on all shows? If not, please let me know the specific shows and episodes you're having problems with (ex. "Chicago Typewriter" Episode 2)
    • Does this occur when you use 3G/4G?
    • What's your device and Operating System version?
    • What version of the Viki app are you using? You can find it on the app settings.
    • Screenshot of the issue or the error message you see.

    Thank you so much for your help. I'll look forward to your reply.

    Best,

    Kristoffer

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