完了

[SOLVED] Subtitles

I am using Rakuten Viki on my iPhone, but the subtitles aren’t working can someone please help me?
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  • 正式なコメント

    Hello s88cedttin_291,

    Thank you for writing into Viki Community Support. I'm so sorry that you're experiencing this video issue on the Viki app.

    Could you first please try the following:

    1. Delete and Reinstall the Viki app
    2. Reboot your device
    3. Restart your home internet network. For more details: Helpful steps to troubleshoot video issues

    Are you still experiencing these issues with the video player? If so, can you please provide the following information?

    • Please let me know the specific shows and episodes you're having problems with (ex. "Chicago Typewriter" Episode 2)
    • Does this occur when you use 3G/4G?
    • What's your device and Operating System version?
    • What version of the Viki app are you using? You can find it on the app settings.
    • Screenshot of the issue or the error message you see.

    Thank you so much for your help. I'll look forward to your reply.

    Best,
    John Rey
    Viki Community Support

    Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.

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  • Thank you so much it’s working now! The show was The Penthouse I was on episode 16 and my Viki was updated to the newest. I deleted the app and reinstalled it and it worked perfectly. Thanks for the help!

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  • Hello s88cedttin_291,

    Thank you so much for your response and for being part of our community. I’m so glad this issue is now fixed for you.

    If you have any other questions or concerns don’t hesitate to ask. :)

    Best,
    John Rey
    Viki Community Support

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