[SOLVED] Continue Watching not updating on Viki app
I noticed that recently my "Continue Watching" queue doesn't update. This is a problem at every devices on my account (web, tv app, phone app). I've tried closing the app and reboot but doesn't seem to help. There's no watch history either so it sometimes hard to know where you left off if you're watching multiple shows.
Does anyone else had this problem before and know how to fix it?
Thanks for your patience while the team was investigation this issue with the Continue Watching feature.
Our engineers have made some updates to the feature, and it should be working better now.
Please note that Continue Watching/Watch Markers usually take five mins before it is updated. Also, dramas/movies must have been played for at least five minutes. Do also ensure that you are logged into your Viki account.
If you still do not see your Continue Watching list/Watch Marker updated, do try the following:
If the above does not help, please know that there will be times where continue watching may not update intermittently, and that our team is working to improve this.
We seek your kind understanding and patience on this.
I face the same issues too. Its been almost 4 to 5 weeks and none of my 'continue to watch' list has been updated.
I need to check my own browser history to know which episode I had left it at and the keep skipping till I get to the right time in that episode.
Please rectify. Thank you.
The same thing is happening to me. Any idea on why this is happening? and how long will it take to fix?
I am having the same problem. It is not syncing with any of my devices. I hope this can be resolved as soon as possible because it is interfering with my time watching on your application.
Seriously don't be rude, you can clearly see that they're working on solving other problems right now. Not all services going to function properly. If you are going to be disrespectful and not patient then go find some other site.
If I was trying to tell you what to do then I am sorry. But you don't have to be rude about it when they're trying their best.
Same thing is happening here for me as well. I haven't been on viki for a little bit and I've recently noticed how none of my shows are updating on 'Continue Watching'. Looking at the other comments, it's been almost 2 months since this issue first appeared. I just want to know when it will be resolved.
Thanks for all your hard work.
Same here, still not resolved after 2 months and I'm thinking of canceling for a while. It's just too hard to find where I left off because I watch throughout a given day depending on my schedule. It goes back to the beginning of an Episode or skips to a new one when I'm not done watching the last one. Watching Viki is supposed to be relaxing not frusterating and stressful.
This started happening yesterday and it sucks. I might have to cancel the subscription as well if nothing is fixed
This is an issue extending back for months and has resumed in the past three weeks. Viki “engineers” have fixed nothing in what is a simple requirement every other streaming app from Netflix to Prime uses—and they don’t suggest WE do things to fix THEIR issue. When they eventually drive VIKI out of business just like Drama Fever, we will be caught in the middle again.
BTW, mazzyangel, no one is being rude; we are paying customers and have rights to comment same as you. VIKI has done nothing to resolve this issue going back months. We have been more than patient: it didn’t work. If VIKI doesn’t behave more professionally, they will be bought out. I don’t want that to happen.
Having some issues once again with none of my shows updating on continue watching on any of my devices. On and off, this has been occurring for me within the past few months and at most a whole year to keep complaining and waiting when this should've been resolved already. It makes me keep thinking that I should cancel my subscription.
Hi there, I too am experiencing the same issue. For the last two months my continue watching list, or any show I am trying to continue, so this is not bound only to continue watching section of the app, has not properly saved or loaded the current point of an episode where I left off. It usually starts at the beginning of the episode or somewhere within the beginning 18 minutes of the episode. All shows have been affected by this. Have been able to repeat issue on multiple iPhones, Androids, Roku’s and support smart TVs. It’s getting old having to keep a time stamp of where I left off on every show especially when I can be bingeing 4-5 shows at a time. Hope this get fixed soon.
Same problem, been a few weeks which is frustrating. How is it that you couldn’t get to the bottom of it over several months based on the comments in this thread? We are paying for your service assuming all the features are functioning properly. Please fix it as soon as possible.
For the last 2 days nothing is updating anywhere. Not continue watching. Not in the episode listing for a show. Nowhere. This must be fixed. Please give us an update on your progress.
I have recent returned subscriber and am disappointed that I cannot just continue watching. No problem with other streaming applications. Looks like this issue is taking a long time. Any updates on this please?
Normally I haven't had an issue with my continue watch list,But as of yesterday it stopped working...Have tried signing out and signing back in...Still nothing??? Thank you in advance
I have the same issue with the continue watching queue not working either, and when I go back to an episode it doesn’t continue from where I left off, whether it be a time stamp or an episode, please fix this ASAP :’)
I am having this issue as well its pretty annoying I cannot stop in the middle of what I am watching and pick right back up where I left off I have to try and remember after I search for the drama I was watching please fix this
This just started happening for me too in that last few days. I hope this gets fixed soon!!
I began experiencing this problem about a week ago, also. I’m glad to see it’s not isolated to me. Hopefully the tech team can find the bug and get it fixed soon.
Sadly this seems to be the standard response.
There is no visibility as to when or if a full service will be restored. It is also quite astonishing that they have left this problem go on since March.
You would think that as a good will gesture they would at least offer compensation for the sub par service we are still all receiving, but it seems that customer care may not be on a high priority list.
Still having this issue. I follow 4 or 5 series at the same time and it is very frustrating.
For me it got a little bit better. It shows that blue line again for the episodes i have watched but my "continue watching" list still doesn't update
Just want to add I'm having the same issue. I see you're working on it, so thanks. Also, I'm really glad you have a place like this where I can check and find that the issue is being worked on. I really enjoy Rakuten Viki and consider it well worth my subscription fee.
You can find “following” by first tapping the profile (head) icon. This works in Safari and also the Viki app.
Michelle - lots of new complaints. Where are the engineers? Why is this a problem that doesn’t seem to occur with other streaming services?
Hi i am experiencing this issue too
I have the same issue on the app as well as on the web version. It does set a view marker sometimes but most of the times those are completely random and not were I left.
I’m having the same issue with the continue watching function doesn’t work. This is frustrating. Making me think about wanting to cancel my subscription.
I'm also having this issue and it's been going on for weeks. I've opened two support tickets and each time just told to log out, delete the app, and reinstall. Doesn't work. This is pretty annoying...