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  • 正式なコメント

    Hello,

    Thank you for contacting Viki Community Support.

    We looked up your email address, and it appears that you're getting Viki Pass benefits whenever you are logged in with this email address.

    If you still can't see subscription benefits, we recommend taking the following steps:

    1. Log out from your Viki account
    2. Log back in to Viki 
    3. Check that your profile/account page indicates your username sjun545_464

    If that doesn't fix the problem, please send us full-monitor screenshots of 

    • the ads that you see
    • your account/profile page that shows your username

    Thank you,
    Michelle

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