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[Solved] Charged before free trial ended

I received an email saying my free trial ends on December 24 06:21AM UTC which equates to December 24 10:21PM PST (where I live) but I was already charged before 09:00AM PST. Why do you guys charge before the free trial ends? 

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  • Hi there,

    To clarify, December 24, 2020 06:21AM (UTC) should be December 23, 2020 10:21PM (PST). That was why you saw the billed amount shown on the morning of December 24th.

    We will be reaching out to your ticket on the Help Center with more details too.

    Please help to respond there as this post will be closed to prevent multiple requests confusion.

    Hope this helps!

    Cheers,
    Michelle

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