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I have a suscription vikipass, but the site  vikin rakuten acts as if I was new and didn't have one.

It often happens

thank you to résolve the problem

Karin nobbs

karinnobbs@orange.fr

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    Hi there Karin,

    Thanks for writing in about your concern!

    We will be reaching out to you via a Help Center ticket shortly to gather more information about your issue.

    Please help to respond there too as this post will be closed to prevent multiple requests confusion.

    Hope this helps!

    Thanks,

    Ellen

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