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[Solved] Roku - log in viki then boots me out

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Permanently deleted user
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Hello all!

I installed viki on roku. Opened viki app, then log in. It gave me a code to use. So I went to the browser on phone viki.com/roku and type in the code. Back on roku, I clicked 'I have entered the code'. After that, it boots me out. So I am back on roku home. 

I tried opening viki, only shows rakuten viki then blue screen and boot me back to roku home.

I deleted and reinstalled viki. The app works when I do not log in. I can watch but with ads. 

I paid for a year for standard. How can I watch without ads? 

As soon as I log in again, it keeps booting me out. Only way it works is reinstall and watch with ads.

Please help!

I have ultimate roku, my internet is wired and with good connection. I have no issues with other apps. 

 

Thanks!

 

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  • 正式なコメント
    Avatar
    Kristie

    Hello everybody,

    Thank you for your patience and understanding while we worked hard on the Roku Beta app.

    We've built this app from scratch to fundamentally address the issues that were affecting our old Roku app, and, most importantly, provide you with the best user experience.

    The new Roku Beta app is now available. To learn how to download and install the app, click here.

    Feel free to let us know about your experience and any feedback you might have regarding the Beta app.

    Best,
    Kristie

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  • Avatar
    nojiho

    I have the same issue.....anyone looking into this issue?

     

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  • Avatar
    Kristie
    (編集済み )

    Hey guys,

    I've alerted the team of this issue and they're investigating it. I'll update as soon as we have a fix.

    In the mean time, what I can suggest is to watch on viki.com or our other Viki apps.

    Sorry for the inconvenience.

    Kristie
    Viki Community Support Team

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  • Avatar
    masasamu_880

    I am having the exact same issue...we need this issue looked at..

     

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  • Avatar
    dickmary78_223

    I paid for year of viki with a friends laptop  now when I go to viki on my own roku device at home I still get ads  why and how do I get this code you ask for???

    0
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  • Avatar
    myriam_montalvo

    I am also having the same problem we should get a credit for this issue

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  • Avatar
    kordonez_711

    I'm having the same issue. It was working fine yesterday and now it's not. They need to fix this soon or start providing discounts because I'm missing out on my shows.

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  • Avatar
    quincyeyes

    I just tried to open viki on roku and it opens briefly and then kicks me back out to the roku home page.  It was fine yesterday but now this.  Please fix this asap.

    0
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  • Avatar
    Kristie
    (編集済み )

    Hi everybody,

    I'm truly sorry for the problems you're experiencing with the Viki Roku app.

    We're working as fast as we can on building a new app that will solve all the issues you're facing on the current one. Due to multiple factors, it will take some time before the new app is released. For more information, please refer to this FAQ.

    We appreciate your kind understanding and patience on the issue.

    Thank you,
    Kristie

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  • Avatar
    Permanently deleted user

    Its been about 3 months now. This issue ever been resolved??
    I have paid for a year subscription and I still have not used it. I can but I bought the subscription in order to watch on tv using roku but unfortunately, still not working. I cannot watch on android or computer with small screen.
    Cmon guys! This is taking so long!

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