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[Solved] Video Playback Error

Hi! Just for the show “Happiness” I keep getting the Video Playback Error 1 (Http response) and sometimes I get Error 5(Bitrate). Not sure why I keep getting these errors with just this show. I’ve made it to episode 9 with no issues until now. It happens on both my app and on my Roku TV. Any help would be appreciated. Thank you!
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  • 正式なコメント

    Hi all,

    The playback issues for all devices have been resolved now. Thank you for your patience with us!

    If you are still having technical issues, please send details (screenshots included) to our Help Center at bit.ly/VikiHelp and we will get back to you as soon as possible.

    Thank you,
    Michelle

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  • I have had the same issue on several shows I’ve tried to watch today. I’m sitting here looking at the error message yet again. I also use a ROKU. I’ve never had this problem until today.

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  • Same! I was planning to binge watch today too :( lol

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  • I am also having the same issue for the first time today on my Roku. I get the same two errors (video playback error 1 and error 5 bitrate) no matter what show I try to watch. I have already tried logging out, removing and reinstalling the Vicki app, but I keep getting the same error messages. I also checked that Viki is updated (currently version 3.6 build 0). Please help so I can get back to watching. 😊 Thank you!

    -1
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  • Same issues here

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  • Same issues here

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  • Was middle of binge watching "Shining for One Thing" then it gave me a same info. Hope it's fixed soon so I can go back at it. 💔

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  • Same here

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  • Same issue here on all my devices. Worked fine all day until now. Video playback error: error in HTTP response. Logged out a twice and signed back in with same errors.

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  • I am getting the oh no! Something went wrong. We’re looking into it as you read this. Please try again in a few minutes. Doesn’t matter what I try to watch. Been this way for over an hour now.

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  • Earlier I was just getting the error messages now and then but now I can’t watch anything “Oops” due to “video playback error-1 There was an error in the HTTP response. This could mean that malformed HTTP headers or an HTTP error code was returned.” I hope by putting one of the actual error messages, maybe if someone reads these messages will have a better idea of what is going on.
    I’ve done all the troubleshooting. I have cleaned out my cache, logged out, removed Viki from my Roku, then added it back on and logged back in twice now this evening and still cannot watch anything.

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  • I haven’t had any luck either, and did the same as lorihampton. I even went on twitter lol… I haven’t got a reply nor has my “fix it” ticket been addressed yet. But I hope it’s resolved or we hear something soon! 🙏

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  • Hi everyone,

    We're aware of the current playback issues on Roku and the iOS app.

    In the meantime, we suggest watching on Viki.com or on other supported devices.

    Sorry for the inconvenience and thank you for your patience as we work on fixing this!

    We will post updates here once the issue is resolved. You can refer to our Twitter page @VikiStatus for more immediate support updates in the future. You can also access this page without owning a Twitter account.

    Best,
    Charisse

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  • Hi everyone,

    Thank you for your patience!

    This issue on Roku is now fixed!
    - For users on the Roku app, do delete and reinstall the app first if you are still facing issues.

    For playback issues on other devices including iOS, our team would need more time to investigate. Do help us by sending more details (screenshots included) to our Help Center at bit.ly/VikiHelp and we will get back to you as soon as possible.

    We will provide updates on this thread once the other issues are fixed.

    Thank you,
    Charisse
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