Joshua

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3. Unable to download

Hi there! Thanks for getting in touch with us. Due to app compatibility issues, we are unfortunately unable to support issues on older devices that don’t have the current device requirements needed...

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3. Autoplay does not work on Chromecast

Hi there!Due to Chromecast and app limitations, for Autoplay to work while Chromecasting, the device has to be active and the Viki app has to be in the foreground prior to the next episode. I hope ...

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3. Facebook sign on. Can't use it on roku

Hi there!I'm really sorry to read that! I'd like to suggest that you reset your password before trying to log in via Email and Password again: Reset your password Visit viki.com/forgot_password E...

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3. Episodes fail to load on Amazon Fire stick app

Hi there! Really sorry to read this! Could you please try taking the following steps on your Firestick device before trying again: Turn off your device Unplug the Firestick from your TV Wait 3 sec...

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3. Can viki be installed on Sony tv

Hi there, Thanks for writing in! I'm afraid that the Viki app cannot be installed on your Sony TV unless it runs Android TV OS. I'd like to suggest that you take a look at our apps page for more up...

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• Modificato 5 gennaio 2021 10:37
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2. Viki Ideas
3. Request to add paypal as a payment method+Pricing localization ideas

Hi there! Thanks for your feedback! At the moment we do not support Paypal. However, I can recommend subscribing via iTunes or Google Play as they support Paypal. Also, subscribing via iTunes or Go...

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3. Broken subtitles can't read it hidden under gigantic menu bar

Hi there! On our end, we see that subtitles do shift up when you hover above the player controls. To make sure this is not a browser issue can you please try the following? Log out from your accou...

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2. Viki Ideas
3. Learning Mode On Roku

Hi there!I'm afraid there currently are no plans for Learn Mode to be available on Roku at the moment. However, we do thank you for your feedback and we've escalated your thoughts to our product te...

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2. Viki Ideas
3. Follow show vs Watch List

Hi there! I'm afraid that Watch List is not available on Roku and Apple TV at the moment. However, we're working on adding this feature as soon as possible. Thanks for your feedback :)Cheers,Joshua

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