Joshua

1. Community
2. Community Forum
3. Site is not recognizing my subscription

Hey there mt269 and goldenageofally_444,I'm so sorry that the issue still persists! I've done a reset of your account, could you please log in and try again?Please let me know how it goes. Cheers,J...

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1. Community
2. Community Forum
3. Keeping Viki Pass Plus status with contribution

Hi there!We're sorry to read this! I'm afraid that there is no way to subtitle without being part of the channel team. If a channel manager is inactive, please reach out to us at https://support.vi...

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1. Community
2. Community Forum
3. Subtitles were appearing on Samsung HD Smart TV - then dropped after reconnecting Roku

Hello there! Thanks for writing in! I’m sorry that you're experiencing issues with Viki on your Roku device. To make sure this is not app problem can you please try the following? Log out from you...

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1. Community
2. Community Forum
3. [Closed] subscription renewal charged without notice

Hi there kikiriki_009, I'd like to reassure that we've not lied to you and that we're working in line with our refund policy. We'll be responding to you via email shortly.Cheers,Joshua

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1. Community
2. Community Forum
3. Site is not recognizing my subscription

Hello there, Thank you for contacting Viki Community Support. Our engineers were doing maintenance on our servers which would have caused some issues with Viki Pass benefits. We're truly sorry for ...

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1. Community
2. Community Forum
3. [Closed] Trying to subscribe to Viki standard holiday but doesn't work?

Hello there, Thanks for writing in! This offer is for new subscribers only. However, you can cancel and re-subscribe via www.viki.com/pass to apply the code after your billing cycle ends, provided ...

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1. Community
2. Community Forum
3. Hard coded Chinese subtitles on the show "The Untamed"

Hey there intrepid_dreamer, Thanks for reaching out. Hard-subbed subtitles are provided to us by the content providers and in these cases, we are not able to remove them. What I'd like to suggest i...

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1. Community
2. Community Forum
3. Doesnt let me Logg in

Hi boksoonkang, We'll be reaching out to you via email shortly :)Cheers, Joshua

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1. Community
2. Community Forum
3. [Closed] SLOW streaming, SLOW searching, SLOW going to next page...WTF is going on Viki???

Hi there!We're sorry to read this! We do understand how this is frustrating. Our engineers are working on a fix at the moment and we assure that we're not going to abandon our Viki community!  I've...

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1. Community
2. Community Forum
3. [Closed] Sub totles

Hi there!Thanks for writing to us! As we'll be needing more information from you, we'll be replying to you via email shortly. Cheers,Joshua

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