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[Closed] Unable to Log Into Viki on Roku TV App

Hi there,

I'm encountering an issue when trying to log into the Viki app on my Roku device. Normally, when I select "Log In," the app should display a TV QR Code or letter code, allowing me to log in via the Viki app on my phone. However, now the app automatically redirects me to the "Log in with email" page instead, which is preventing me from logging in.

Since my account is tied to my Google account, not my email, I cannot log in using my email information. Additionally, there is no option to connect Google on the TV app, and without the QR Code or letter code, I am unable to log in at all.

Can someone please help resolve this issue so I can log into my account on my Roku device? I've tried logging out of my other devices, restarting my TV, uninstalling and reinstalling the app, and making sure everything is up to date, yet nothing seems to fix the issue.

Thank you in advance!

3

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4 commenti
  • Commento ufficiale

    Hi there,

    Thanks for reaching out to Viki Community Support.

    We will be reaching out to you privately via a ticket on the Help Center shortly so we can gather more information about this login issue on Roku.

    Please help to respond there too as this post will be closed to prevent multiple requests confusion.

    Thank you,
    Darl

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  • I am having the same trouble. It asks to sign in with email, when I can usually do so with a TV code.  Viki is also up to date on mine. 

    2
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  • The same thing is happening to me. It doesn’t offer the ability to log in through anything by email. I assume many people have their accounts linked through another format (Apple, google, facebook, etc.).

    1
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  • Same thing here.  Stuck on login screen and isn't accepting my password.  Saying it is incorrect.

    I usually login with the link code but there is no option for that.

    1
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