History not being saved on Roku app for tv

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  • I noticed this also very frustrating.

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  • Hello both,

    Thanks for writing in!

    We're sorry that you're experiencing issues with Viki on your Roku Device.

    To make sure this is not a channel problem can you please try the following?

    1. Log out from your account
    2. Uninstall and reinstall the Viki channel from your device.
    3. Turn your device off and on again.
    4. Log back in to your Viki account by following the steps here.

    Are you still having the same issues with the Viki channel? If so, can you please provide the following information?

    1. The version and build of your Viki Channel (Go to the Roku homepage > Scroll over to the Viki Channel > Press * to see the Version and Build)
    2. Which device and model number are you using? (Go to the Roku homepage > Settings > System > About)
    3. What are the specific episodes/shows that you've watched on Roku and do not appear on your Continue Watching?
    4. Are you able to see what you've watched on Roku via our website here

    Best,
    Michelle

    Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.

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